Business: Resident Journey - EEE Repair ()
Business: Resident Journey - EEE Repair
This view shows the follow-up of the customer journey in case it is worthwile to repair. The resident can choose to repair the device, a Do-It-Yourself job. E6 Service assist in providing documentation, repair flows etcetera. The end state of the product is either repaired or closer inspection learns the device is end-of-life. If not DIY repairing, then the device can be repaired by a profession either in-house of in location, or the product is brought to a repair café, or the product is donated to a thrift shop (and they repair it themselves, this part is omitted from the view). E6 Services assists in this part of the journey with the lookup of the requested RRR party.
Junction DIY repair (Business Process)
Junction Lookup repair field service (Business Process)
Junction Lookup drop-off address (Business Process)
DIY repair (Business Process) Repair Knowledge (Business Object)
DIY repair (Business Process) Junction
DIY repair (Business Process) Digital Product Passport (DPP) (Business Object)
DIY repair (Business Process) DIY Repair Competence (Business Object)
Drop-off EEE device(Business Process) Mobile EEE Product (Business Object)
Drop-off EEE device(Business Process) Private means of transportation (Business Object)
Drop-off EEE device(Business Process) Junction
[PRS] EEE Professional Repair Service (Business Service) Professional Repair Knowledge (Business Object)
[PRS] EEE Professional Repair Service (Business Service) Digital Product Passport (DPP) (Business Object)
[PRS] EEE Professional Repair Service (Business Service) Product Self-Report (Business Object)
[RC] Repair Café (Business Service) Junction
Schedule repair on location (Business Process) Timeslot for repair on location (Business Object)
Schedule repair on location (Business Process) Stationary EEE Product (Business Object)
[PRS] Repairer has arrived (Business Event) Timeslot for repair on location (Business Object)
[PRS] Repairer has arrived (Business Event) [PRS] Repair on location (Business Interaction)
EEE Owner (Business Role) EEE Product repair is worthwile (Business Event)
Resident (Business Actor) EEE Owner (Business Role)
Resident (Business Actor) DIY Repair Competence (Business Object)
EEE Product repair is worthwile (Business Event) Junction
Junction EEE Product is repaired (Business Event)
Junction Junction
[RC] Repair Café Counter (Business Interface) [RC] Repair Café (Business Service)
[PRS] Repair on location (Business Interaction) [PRS] EEE Professional Repair Service (Business Service)
[PRS] Repair on location (Business Interaction) Stationary EEE Product (Business Object)
[PRS] Provide access (Business Collaboration) Resident (Business Actor)
[PRS] Provide access (Business Collaboration) [PRS] Professional Repairer (Business Role)
[PRS] Provide access (Business Collaboration) [PRS] Repair on location (Business Interaction)
[PRS] Professional Repairer (Business Role) [PRS] EEE Professional Repair Service (Business Service)
Repair Knowledge (Business Object) Digital Product Passport (DPP) (Business Object)
Junction [RC] Repair Café Counter (Business Interface)
donate Junction [TS] Drop-off Area (Business Interface)
Junction [PRS] Reception Counter (Business Interface)
[TS] Thrift Shop (Business Service) Junction
Professional Repair Knowledge (Business Object) Digital Product Passport (DPP) (Business Object)
Junction EEE Product is for sale (Business Event)
Junction Junction
[TS] Drop-off Area (Business Interface) [TS] Thrift Shop (Business Service)
[PRS] Reception Counter (Business Interface) [PRS] EEE Professional Repair Service (Business Service)
Lookup repair field service (Business Process) Schedule repair on location (Business Process)
Lookup drop-off address (Business Process) Drop-off EEE device(Business Process)
Junction EEE Product is End-of-Life (Business Event)