Purpose Help users determine the best course of action when faced with a broken device. Implementation Implement a chatbot or decision-support tool on the ecosystem platform. This tool would guide users through a series of questions to assess the condition of their device and suggest the most appropriate RRR option. For example, it could help determine if the device can be repaired at home, needs professional repair, or should be recycled. Impact Providing clear guidance reduces uncertainty and helps users make informed decisions, increasing the likelihood of effective RRR practices.