Purpose: Assist repairers in making informed decisions about whether a repair is economically feasible and the best option at the intake stage. Implementation: Product Information Access: Provide a database containing detailed product information, including common issues, estimated repair costs, and typical repair times. Decision Flow Templates: Develop templates or decision trees to guide repairers through the evaluation process. These templates should include criteria such as device age, condition, availability of spare parts, and repair costs versus replacement costs. Integration with Chatbot: Integrate these tools with a chatbot (UC_A_2) to assist in initial triage. Impact: Streamlining the intake process ensures repairers make quick and accurate decisions, reducing turnaround time and improving customer satisfaction. [Jaap] The descripion reads as if knowledge is used that could be considered as company internal. What & Where is the boundary between company information and E6 Service Hub?